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1 Definitions


Offer: any offer by OUR COMPANY to the Client;


General Terms and Conditions: All the items mentioned below collectively form the complete set of provisions."


Employee(s):  This term encompasses individuals working for OUR COMPANY or its affiliated companies, as well as any contracted auxiliary staff engaged by OUR COMPANY.


Client/Buyer (Hereafter: the Client): The counterparty to the Agreement, with whom OUR COMPANY engages in negotiations for its establishment and/or concludes it.


Contractor (Hereafter: OUR COMPANY): OUR COMPANY whose registered address is ...;


Delivery term: The estimated time frame communicated by OUR COMPANY for the fulfillment of the Performance, either in full or in part.;


Agreement: A contract formed between OUR COMPANY and the Client, which encompasses any modifications made subsequent to its initial formation, as well as any supplementary work agreed upon.


Party (ies): Client or OUR COMPANY. When the plural form is used, 'Client' and 'OUR COMPANY' collectively refer to both parties.



Fulfillment: The fulfillment of all work agreed upon and the provision of goods as per the terms of the Agreement, which encompasses the design, production, and sale of watches, including the manufacturing of technical components using various methods.


2 – Applicableness


2.1 The General Terms and Conditions apply to any Offers made by OUR COMPANY, all Agreements established with OUR COMPANY, and any other legal relationships between the Client and OUR COMPANY.



2.2 Any purchase or other terms and conditions of the Client are explicitly disregarded. If the Client refers to their own terms and conditions and declares them to be applicable, the Parties agree, by accepting these General Terms and Conditions, that OUR COMPANY will not be bound by those terms and conditions of the Client.


2.3 These General Terms and Conditions will be made available to the Client before concluding the Agreement. If this is not reasonably possible, OUR COMPANY will inform the Client how they can access and review the General Terms and Conditions at OUR COMPANY, and that they will be sent to the Client without charge via email upon request.



2.4 OUR COMPANY reserves the right to make unilateral modifications to these General Terms and Conditions. If any changes are made, OUR COMPANY will inform the Client of such changes in a timely manner. The Client will be given a minimum of 30 days between notification and the effective date of the updated General Terms and Conditions. If the Client is a consumer, they may object to the changes in writing within 30 days of receiving notification. In the event of an objection, the existing General Terms and Conditions will remain in effect. If no objection is made by the consumer Client, the revised General Terms and Conditions will come into effect after 30 days.



2.5 The provisions of these Terms and Conditions extend to all individuals and entities for whom OUR COMPANY is accountable or may be accountable, as well as anyone employed by OUR COMPANY.


2.6 The Client and OUR COMPANY may deviate from these provisions, but only if such deviations are agreed upon in advance and confirmed in writing.


  1. Unless the proposal contains an acceptance term, it is non-binding. In the absence of such a term, the Client cannot derive any rights from the proposal with regard to the price quote, indicative (delivery) date and availability of the product or service.
  2. The proposal contains a clear description of the Performance that OUR COMPANY will perform, the indicative delivery time based on the delivery times known to OUR COMPANY at the time, and the price for the Performance based on current daily prices.
  3. The proposal always reflects daily prices that correspond to the cost level for wages, social charges, and material prices at the time of the proposal.
  4. If the proposal is based on information provided by the Client, the Client is responsible for the accuracy and completeness of the information. Any consequences arising from incomplete and/or inaccurate information, including information that does not correspond to reality, shall be borne by the Client.
  5. All information, illustrations, drawings, data, specifications, and/or other characteristics provided with the proposal are approximate and shall only be binding for OUR COMPANY if expressly indicated in writing by OUR COMPANY. Minor deviations shall not give rise to claims for damages or dissolution.
  6. OUR COMPANY shall not be bound by its proposal if the Client should have realized that the proposal, or any part thereof, contained an obvious mistake or clerical error.
  7. Upon acceptance of a non-binding proposal, OUR COMPANY reserves the right to revoke or deviate from the proposal upon receipt of the acceptance.
  8. Verbal commitments shall only be binding on OUR COMPANY if they have been expressly confirmed in writing by OUR COMPANY.
  9. A compound proposal does not oblige OUR COMPANY to perform a part of the proposal at a corresponding part of the price stated in the proposal.
  10. The proposal does not automatically apply to follow-up proposals.
  11. Additions, amendments and/or further agreements are only effective if expressly agreed in writing between the Parties.


Article 4 – Method and costs of Customized Fulfillment

4.1 Upon approach by the Client, OUR COMPANY will engage in discussions with the Client to gain a comprehensive understanding of their requirements.

4.2 After personal consultation, a 3D design will be created, and the Client will be presented with the design for approval. Upon receiving the Client's written approval, OUR COMPANY will request a 50% deposit as a confirmation of the booking and to finance the production. OUR COMPANY will only proceed with further Fulfillment upon receipt of the deposit.

Article 5 – Contract

5.1 OUR COMPANY confirms the Agreement in writing, which makes it binding. If the Offer is accepted by the Client within the specified acceptance period, the Agreement is established when the Client accepts the Offer.

5.2 If the Client's acceptance of OUR COMPANY's Offer deviates from the Offer in any way, OUR COMPANY will only conclude the Agreement when it explicitly confirms the Agreement's realization and content in writing.

5.3 OUR COMPANY reserves the right to not accept the Client's acceptance of the Offer or to accept it only under additional and/or changed conditions without giving reasons.

5.4 Even if the communication is only verbal, the Agreement is established when OUR COMPANY starts implementing the Agreement or orders third parties to do so. In this case, the invoice is deemed to accurately reflect the content of the Agreement.

5.5 The Client is aware that the legal cooling-off period does not apply to custom-made products or Agreements concluded in retail outlets.

5.6 The Customer bears the entire risk of errors and/or inaccuracies in orders that are not confirmed in writing.

5.7 OUR COMPANY provides information on the goods offered, such as properties, colours, specifications, measurements, weight, etc., as well as information in printed matter, drawings, images, etc., in good faith.

5.8 The Fulfillment will be delivered according to the Agreement, with minor changes or deviations by OUR COMPANY that do not affect the Performance's quality permitted. Deviations cannot be the basis for compensation, advertising, or dissolution.

5.9 OUR COMPANY is authorized to engage third parties for implementing the Agreement.

Article 6 – Pricing:

6.1 The stated prices and rates do not include turnover tax, shipping, insurance, or any other government-mandated fees. VAT will be mentioned in the Offer if the Client is a consumer.

6.2 Any price increases due to statutory regulations or provisions will be passed on to the Client immediately and completely.

6.3 The daily prices mentioned in the Offer or Agreement will correspond to the cost of wages, social security charges, and material prices at the time of the Offer. In case of cost-increasing circumstances after the Agreement's conclusion not caused by OUR COMPANY, OUR COMPANY may pass on the cost increase to the Client. The Client will be required to pay the cost increase, and a risk adjustment item may be included in the Agreement. If additional work is required, it will not be charged to the risk adjustment item. OUR COMPANY will inform the Client in a timely manner of any necessary price increases.

6.4 If the Client is a consumer, and a fixed price has been agreed upon, OUR COMPANY may pass on any price increases that occur three months after the establishment of the Agreement. If the price increase exceeds 5%, the consumer may dissolve the Agreement.

6.5 If incorrect data is provided by the Client, OUR COMPANY may charge the Client for any resulting cost increases.

6.6 All prices are subject to printing and typesetting errors, and no liability is accepted for any consequences arising from such errors.

Article 7 - Obligations of OUR COMPANY - Fulfillment of Agreement – Timelines

7.1 OUR COMPANY shall carry out the Agreement with the care of a competent contractor and to the best of its knowledge and ability.

7.2 The materials used by OUR COMPANY must be of good quality, suitable for their intended purpose, and meet the specified requirements.

7.3 The Delivery Time agreed upon is always indicative and not a deadline, unless specifically agreed otherwise in writing between the Parties. The Delivery Time is determined based on the prevailing circumstances at the time of the conclusion of the Agreement or Offer, as well as the timely delivery of goods from third parties to OUR COMPANY.

7.4 Any changes to the Agreement and/or circumstances, such as force majeure, suspension, default, or delays in delivery of goods from third parties to OUR COMPANY, may result in OUR COMPANY exceeding the originally agreed Delivery Time. In such cases, OUR COMPANY has the right to extend the Delivery Time in fairness and reasonableness. The Client expressly agrees to this, and OUR COMPANY will not be liable for any compensation.

7.5 If the Delivery Time exceeds the agreed-upon deadline in writing between the Parties, the Client must notify OUR COMPANY in writing of the default. OUR COMPANY shall be given a reasonable time to complete the Agreement. If OUR COMPANY defaults, the Client will be entitled to fixed damages of €25 per Working Day, including VAT, unless otherwise agreed in writing. The fixed damages cannot be set off against what the Client owes OUR COMPANY.

7.6 If the Delivery Time changes, OUR COMPANY will promptly provide the Client with a new indicative Delivery Time.

Article 8 - Termination of the Agreement

8.1 The Client cannot terminate the Agreement.

8.2 In case of cancellation, the Client must pay the price applicable to the entire work, less any savings for OUR COMPANY resulting from the cancellation, upon delivery if possible by OUR COMPANY of the work already completed. If the price was contingent on the actual costs to be incurred by OUR COMPANY, the Client shall pay based on the costs incurred, the labor performed, and the profit OUR COMPANY would have made over the entire work.

Article 9 - Amendments or supplements to the Agreement

9.1 The Fulfillment of the Agreement is limited to what is specified in the Agreement.

9.2 Any changes and/or additions to the execution of the Agreement requested by the Client after the Agreement has been concluded must be communicated to OUR COMPANY in a timely manner and in writing.

9.3 If the Parties agree to a change, OUR COMPANY will confirm the change to the Client in writing, including the substantive, financial, and time-related consequences of the change.

9.4 The Client shall reimburse all costs associated with modifying the Agreement, including but not limited to: purchased goods and/or services, calculations, (3D) drawings, hired assistants, and cancellation costs.

9.5 In case of agreed-upon additional work, OUR COMPANY may charge 50% of the related costs as a down payment to the Client.

9.6 OUR COMPANY may deviate from previously agreed-upon Delivery times and lead times to fulfill the obligations arising from the amended Agreement.

Article 10 – Payment

10.1 Payment, including instalments, must be completed within 14 days of the invoice date. Down payments must be made before the implementation of the agreement commences. The payment date indicated on OUR COMPANY's bank statements when payment is received will be considered the day payment was made.

10.2 Payment claims will only be considered paid once the Principal has provided proof of payment.

10.3 Any objections to an invoice must be made in writing to OUR COMPANY within 7 days of the invoice date. A written objection will not extend the payment term. If no objection is received within the set term, the invoice will be deemed accepted.

10.4 Unless mandatory law stipulates otherwise, the Principal cannot deduct any amount from the price to cover a discount or counterclaim.

10.5 If the Client fails to pay on time, they will be considered in default by law, without the need for a prior written summons and notice of default. In the case of late payment by a consumer Client, they will be considered in default by law after receiving notification from OUR COMPANY of the late payment and being granted a 14-day period to meet their payment obligation.

10.6 Any payment made by the Customer will first be used, if applicable, to pay interest, collection costs, and administrative expenses owed, and then to pay outstanding claims in order of age.

10.7 If the Client fails to meet their payment obligation(s) on time, OUR COMPANY will increase the due principal amount by the monthly statutory commercial interest, calculated for a whole month or part thereof, from the initial due date until the day of full payment. If the Client is a consumer, the legal interest rate will apply.

10.8 If the Client fails to pay on time and OUR COMPANY has to undertake collection activities to enforce payment of the outstanding invoice, OUR COMPANY will also be entitled to charge the Client for actual judicial and extrajudicial collection costs. Extrajudicial collection costs amount to 15% of outstanding amounts, with a minimum of €250. If the Client is a consumer, the extrajudicial collection costs will be 15% on outstanding amounts up to €2,500; 10% on the next €2,500, and 5% on the next €5,000, with a minimum of €40.

10.9 Complaints, claims, or reported defects will not relieve the Client of their payment obligations.

Article 11 - Ownership Retention

11.1 Until the Client has fully paid all claims OUR COMPANY has on the Client, including any delivery costs, collection costs, and interest, or until the Client has secured these claims, OUR COMPANY will retain ownership of the delivered goods.

11.2 The Client is not allowed to sell, deliver, or dispose of the goods or any part thereof until ownership has been transferred. If the Client resells the goods, they must assign the claims obtained from third parties to OUR COMPANY at the conclusion of the Agreement. If the Client mixes or processes the goods, ownership of the resulting product will transfer to OUR COMPANY.

11.3 The Client cannot pledge or grant any other rights to the goods or any part thereof to third parties.

11.4 The Client must take care of the goods delivered under retention of title and keep them recognizable as the property of OUR COMPANY.

11.5 If the Client fails to pay invoices on time or has payment difficulties, OUR COMPANY can take back all or part of the goods delivered under retention of title still in the possession of the Client. If the Client resells the goods, they must assign the claims obtained from third parties to DreTech technical support at the conclusion of the Agreement. If the Client mixes or processes the goods, ownership of the resulting product will transfer to DreTech technical support.

11.6 The Client is responsible for all costs related to and arising from the retention of title, which will be charged to the Client. OUR COMPANY can also recover damages, direct and/or indirect, from the Client, all to be increased with costs and legal commercial interest.

11.7 OUR COMPANY can keep possession of the goods until the Client has fulfilled all obligations arising from the Agreement.

11.8 If the Client fails to fulfill obligations under this article or does not cooperate, they will have to pay a fine of €500 per day to OUR COMPANY.

Article 12 - Delivery

12.1 The Parties will agree in the Agreement whether OUR COMPANY will deliver the goods or the Client will collect them. The goods will not be delivered or collected until the Client has paid the full agreed price and any applicable price increases.

12.2 If OUR COMPANY delivers the goods, they will deliver them to the Client's address. The Client must send shipping instructions to OUR COMPANY immediately upon the conclusion of the Agreement. OUR COMPANY fulfills its delivery obligation by offering the goods to the Client, and the goods will be deemed to have been offered by the third party engaged for delivery. Any defects must be reported to the transporter immediately and noted on the waybill.

12.3 If the Client is not present at the delivery address, the goods can still be delivered with prior written consent from the Client. Any defects must be reported in writing within 24 hours.

12.4 If the Client refuses delivery or fails to provide necessary information or instructions for delivery, or fails to take delivery or collect the goods, OUR COMPANY can store the goods at the Client's expense and risk. The costs associated with a second delivery attempt will be charged to the Client.

12.5 The risk of loss, damage, or decrease in value of the goods passes to the Customer upon delivery to the Customer or third parties engaged by the Customer.

Article 13 - Warranty Period, Complaints, and Defects:

13.1 Unless stated otherwise in writing between the parties, our company provides a 24-month warranty for goods delivered.

13.2 The right to complain expires 24 months after the delivery.

13.3 After the delivery, the responsibility and risk for the delivered goods are of the client, and our company will not be held responsible for defects or damages that the client could have discovered at the time of delivery.

13.4 Upon delivery, the client must:

  1. i) Inspect the delivered goods immediately for visible defects and report them immediately in writing; otherwise, the right to complain will be forfeited.
  2. ii) Report any serious defects within 7 days of discovery in writing, accompanied by a detailed description and visual material.

13.5 If any defects or shortcomings are recognized in writing upon delivery, our company undertakes to repair or replace them within a reasonable period.

13.6 Defects and shortcomings that result from the nature, characteristics, and specification of the items used will not be covered by our company, nor will those that do not affect the durability or functionality, or stem from and are inherent to the application of such constructions, items.

13.7 No right to complain exists if:

(i) The goods or part of them are exposed to circumstances that may affect their quality.

(ii) The delivered goods or part thereof are processed, treated, stored, used, or not used in accordance with our company's specifications, instructions, or agreements.

13.8 If the client does not make a timely claim, no obligation for our company arises from such a claim, unless mandatory law dictates otherwise.

13.9 Upon receipt of the complaint, our company will investigate it as soon as possible. The client must assist in this investigation.

13.10 In the event of a valid claim, our company may choose to:

(i) Repair or replace the items;

(ii) Remedy the complaint (or have it remedied);

(iii) Credit a reasonable reduction in price.

All costs beyond the mere obligation described in points (i) to (iii) will be borne by the client. Repaired or replaced parts will not be subject to a new warranty period but to the current warranty period.

13.11 The client cannot make any claims against our company if they can make claims directly against the producer or manufacturer with regard to the defects in question, unless mandatory law states otherwise.

Article 14 - Termination and/or Suspension Powers:

14.1 If the client fails to meet one or more obligations (including payment obligations) to our company, our company may suspend its obligations until the client has fully met theirs. In case of default by the client, all our company's claims against the client become immediately due and payable.

14.2 Our company may terminate the agreement with the client without prior notice of default or judicial intervention in the following cases:

  1. Permanent force majeure exists.
  2. The client is granted a (provisional) suspension of payments, applies for bankruptcy, or offers its creditors a (private) composition.
  3. The client's business is liquidated, discontinued, or moved outside the Netherlands.
  4. The principal was requested to provide security for the fulfilment of their obligations but failed to do so.

14.3 The client must inform our company immediately in the cases mentioned in paragraph 2 and take appropriate measures to protect our company's interests.

14.4 If the client is in default, our company may terminate the agreement extrajudicially, and any outstanding payment obligations may be claimed as damages, without prejudice to our company's right to claim additional damages.

14.5 Our company may also terminate the agreement if circumstances arise that make the fulfillment of the agreement impossible or unreasonable to maintain.

14.6 The dissolution of the Agreement by OUR COMPANY will result in the immediate payment of any claims that OUR COMPANY has against the Client.

14.7 If OUR COMPANY suspends or dissolves the Agreement, it will not be responsible for any damages or costs that may arise.

14.8 The Client will be held accountable for any damages or costs incurred by OUR COMPANY due to the delay caused by the suspension of the Agreement, as well as any loss of profits.

Article 15 - Liability

15.1 OUR COMPANY will not be held responsible for damages caused by inaccurate or incomplete data provided by the Client or on behalf of the Client.

15.2 OUR COMPANY will not be liable for any indirect damages caused to the Client or third parties due to late, faulty, or defective delivery, or performance and/or execution of the Agreement, unless OUR COMPANY acted with gross negligence or intent.

15.3 The Client will indemnify and hold OUR COMPANY and its Employees harmless against any claims for compensation of damage suffered by third parties due to goods supplied by the Client and OUR COMPANY. The indemnification will include procedural and related costs.

15.4 If OUR COMPANY is held liable despite the exclusion of liability, its liability will be limited to the amount invoiced to the Client for the Performance, excluding VAT, or the relevant part of the amount, minus the out-of-pocket costs of the case. If applicable, OUR COMPANY's contractual and/or extra-contractual liability will be limited to the maximum amount paid out by its insurer, plus its own risk.

15.5 Claims against OUR COMPANY, including product liability, will expire after six months from the time the claim arose, or 24 months after the delivery of goods, whichever comes first, unless mandatory law states otherwise.

Article 16 - Force majeure

16.1 OUR COMPANY will not be liable for damages resulting from force majeure that prevents it from fulfilling its obligations.

16.2 Force majeure includes any foreign cause or circumstance beyond the reasonable control of OUR COMPANY, such as fire, theft, strikes, personnel problems, pandemics, epidemics, weather conditions, government measures, operational problems, transportation problems, supplier non-performance, internet disruptions, electricity disruptions, e-mail traffic disruptions, and financial crises. Defects in auxiliary or transport means count as force majeure.

16.3 In case of permanent force majeure, OUR COMPANY may terminate the Agreement with the Client without judicial intervention and will not be liable for any damages suffered by the Client.

16.4 In case of temporary force majeure, OUR COMPANY may extend the deadlines for executing the Agreement by the duration of the temporary impediment. If the impediment lasts longer than three months, the Client may demand partial termination of the Agreement, without being entitled to damages, but must fulfill payment obligations for the executed part of the Agreement.

16.5 If OUR COMPANY is prevented from fulfilling its commitments to some of its Clients due to force majeure, it may decide at its discretion which commitments to fulfill and in what order.

16.6 If OUR COMPANY has already partially fulfilled its obligations or can only partially fulfill them when force majeure occurs, it may invoice the already delivered or deliverable part separately, and the Client must pay this invoice as if it were a separate Agreement.

17.1 OUR COMPANY reserves the ownership of all intellectual property rights to works that it or its Employees create, use or have used in the framework of the execution of the Agreement or the realisation of the Offer, unless explicitly agreed otherwise in writing between the Parties. Works shall 17.2 include, but not be limited to, designs, advice, or other written documents, (technical) working methods, cost estimates, illustrations, methods, drawings, ideas, sketches, logos, and brochures. 17.3 The Client is prohibited from reproducing, publishing, exploiting, using the aforementioned works in the Client's or third parties' own production processes or making them available to third parties in the broadest sense of the word without the express prior written consent of OUR COMPANY, whether or not with a view to obtaining a comparable offer. 17.4 OUR COMPANY is allowed to take pictures of the Performance she has performed or delivered and to use these pictures for promotional purposes without owing any compensation to the Client and without needing (prior) permission from the Client. Client expressly agrees to this. 17.5 Om kunden inte eller inte helt uppfyller de skyldigheter som anges i denna artikel, kommer den att vara skyldig OUR COMPANY en omedelbar och icke-rättslig påföljd på € 15,000,-- för varje överträdelse plus € 250,-- för varje dag som denna överträdelse fortsätter, utan att det påverkar de lagliga möjligheterna att återkräva den faktiska skadan som kunden lidit. Article 18 - Other provisions 18.1 OUR COMPANY is entitled to transfer all rights and obligations arising from the Agreement, to third parties. Client expressly agrees to this. 18.2 If the Client's company or any part thereof is continued in or brought together with another company for any reason, in any way, shape or form, a joint and several liability will arise for the original Client and the successor company with regard to the fulfilment of the obligations arising from the Agreement with OUR COMPANY. 18.3 If the Agreement is entered into with two or more Clients, they are each jointly and severally liable for its full performance. 18.4 Should any provisions of these terms and conditions not be applicable, be judged null and void or be annulled, the remaining provisions will remain in full force and the inapplicable, null and void or annulled provision will be converted into a provision that would have been stipulated by OUR COMPANY if the original provision had been waived because of its inapplicability, nullity or annullability. Insofar as necessary, the Client already now and in advance agrees to this. 18.5 All Agreements concluded under these General Terms and Conditions are governed exclusively by Swedish law. The Swedish text of these General Terms and Conditions is binding and prevails over translations thereof. 18.6 Disputes, including those that are only considered as such by one Party, arising from or related to (the execution) of these General Terms and Conditions, the Agreement and/or agreements resulting from it or related to it, as well as other legal acts, will be submitted to the competent court in the district where OUR COMPANY is located, unless otherwise determined by rules of mandatory law.

17.1 Our company retains the ownership of all intellectual property rights to works created or used by its employees in the execution of the Agreement or the realization of the Offer. This includes designs, advice, technical working methods, cost estimates, illustrations, methods, drawings, ideas, sketches, logos, and brochures, unless there is a written agreement between the parties stating otherwise.

17.2 The Client is not allowed to reproduce, publish, use, or exploit the works in their own production processes or make them available to third parties without the express written consent of our company, even if it's to obtain a comparable offer.

17.3 Our company is allowed to take pictures of the performance or delivery and use them for promotional purposes without compensation to the client or prior permission from the client. The client agrees to this.

17.5 If the Client fails to comply fully with the obligations stated in this article, they will be liable for an immediate and non-judicial penalty of € 15,000 for each violation and € 250 for each day that the violation continues, without affecting the legal possibilities of claiming the actual damages suffered by the Client.

18.1 Our company has the right to transfer all rights and obligations from the Agreement to third parties, and the client agrees to this.

18.2 If the client's company is continued or merged with another company, the original client and the successor company will have joint and several liability for the obligations arising from the Agreement with our company.

18.3 If the Agreement is entered into with two or more clients, they are each jointly and severally liable for its full performance.

18.4 If any provisions of these terms and conditions are not applicable, judged null and void, or annulled, the remaining provisions will remain in full force. The inapplicable, null and void, or annulled provision will be converted into a provision that our company would have stipulated if the original provision had been waived. The client agrees to this.

18.5 All agreements made under these General Terms and Conditions are governed by Swedish law. The Swedish text of these General Terms and Conditions is binding and prevails over translations.

18.6 Disputes arising from or related to these General Terms and Conditions, the Agreement, agreements resulting from it, or related legal acts will be submitted to the competent court in the district where our company is located, unless otherwise determined by mandatory law.


At OUR COMPANY, we value your privacy and are dedicated to upholding it. This Privacy Notice explains how we, as OUR COMPANY ("OUR COMPANY", "us", "we"), handle personal information related to you (the "Data Subject", "you", "your"). The notice is governed by OUR COMPANY's relevant terms and conditions.

Who holds the responsibility for the processing of your personal data?

OUR COMPANY is the entity responsible for processing your personal data as the data controller. This means that we collect, use, and process certain personal data about you for specific purposes. We provide you with this Privacy Notice to inform you of the personal data that OUR COMPANY collects, the reasons for which it is used, the duration for which it is retained, and your rights as a data subject, including how to exercise them.

Whom can you contact?

If you have any inquiries about the Terms and Conditions, Privacy Notice, or Website Terms and Conditions, please don't hesitate to reach out to us at:

  1. Which personal data are processed?

The term "Personal Data" refers to any information related to an identified individual (e.g., last name, first name) or a person who can be identified (e.g., alias, passport number, nationality, address), i.e., the Data Subject.

OUR COMPANY collects and processes Personal Data as needed for its business operations, including but not limited to:

  • Identification information such as gender, name, first name(s), phone number(s), physical or email address
  • Professional information including job title, professional address or email, website, and educational qualifications
  • Personal information like date of birth and marital status
  • Technical information such as IP addresses

Additionally, OUR COMPANY obtains Personal Data that the Data Subjects share with OUR COMPANY during in-person meetings, phone calls, emails, or any other form of communication.

  1. How are your personal data collected?


Personal data is collected by OUR COMPANY through various means, including:

  • Directly from the Data Subjects themselves. For example, when a Data Subject fills out an application form for a product like a minute repeater or a chronograph, or participates in events organized by OUR COMPANY.
  1. What are the reasons or objectives for which your personal data is being processed?

The Personal Data of individuals is generally processed and collected by OUR COMPANY for various Purposes, which include but are not limited to: taking care of clients and prospects, knowing retailers, offering customer guarantees, maintaining archives, enrolling retailers in the PP Master or watchmakers in training courses, organizing marketing events in Switzerland and abroad, and assigning a minute repeater or a chronograph to a client. It is important to note that OUR COMPANY does not engage in the use of Personal Data for profiling or automated individual decision-making purposes.

  1. What is the legal foundation for the processing of your personal data?

The personal data you provide may be processed by OUR COMPANY based on the following legal grounds:

  • When it is necessary for the performance of a contract with you, such as selling or repairing our products.
  • When it is required to comply with legal and regulatory obligations or to perform a task carried out in the public interest to which Patek Philippe is subject, such as in the field of anti-money laundering.
  • When it is based on legitimate interests pursued by OUR COMPANY, such as maintaining good client relationships or improving the internal organization of Patek Philippe.

If any of these processes require your prior consent, we will contact you to request your consent in a timely manner. If you decide to withdraw your consent, it will only apply to future processing, and any processing done prior to the withdrawal will still be valid.

  1. Is the sharing of your personal data a practice that takes place?

OUR COMPANY may process your personal data either directly or indirectly through other parties, known as "Processors," who process the data on our behalf. However, it's important to note that we do not engage in the sale of your personal data to any third party.

  1. For what duration is your personal data retained?

Generally, we keep your personal data for as long as it is necessary to fulfill the stated purposes or until you withdraw your consent. However, there may be legal requirements or permissions that allow us to continue holding your personal data, such as when needed to establish, exercise, or defend legal claims or participate in investigations or similar proceedings.

  1. In what way is the protection of your personal data ensured?

To safeguard your personal data, OUR COMPANY will implement suitable technical and organizational measures that prevent unauthorized or unlawful processing of your personal data, as well as accidental loss, destruction, or damage to it. Your personal data may be stored in OUR COMPANY technology systems, paper files, or those belonging to OUR COMPANY Processors.


We value your trust in us and are committed to upholding your expectations regarding discretion and privacy. This Cookie Policy aims to provide a detailed explanation of the information processing that occurs during visits to our website, and to give you the option to configure cookie usage according to your preferences.

  1. What is a cookie?

When you access an online service through your web browser, small data files called cookies are stored on your device's hard drive, such as your computer or smartphone. These cookies enable the issuer to identify the device on which they are stored, either during the registration period or while they remain valid.

The majority of internet browsers utilize cookies.

  1. Why do we use cookies?

In general, cookies enhance and simplify navigation on our website. We use cookies on our website, which can be modified according to your preference at any time, to enable more efficient navigation for users. Cookies enable you to select your connection preferences such as geolocation, wishlists, access to owner areas, pricing lists, maps (Google maps, Baidu), and more.

3.Furthermore, the cookies we use allow us to:

  • Customize the appearance of our website to suit the display preferences of your device (such as display resolution and operating system) when you visit our website.
  • Collect statistics and track user traffic to different sections and contents of our website, enabling us to enhance the appeal and user-friendliness of our services.